Retail Service Lead – Auto Parts (Bilingual)

O'Reilly Auto Parts; Rumney (NH); On-site; USD 15,332 - 27,552; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management with sales, customer service, store appearance and operations. This role will also assume shift management responsibilities when supervisors are unavailable, and bilingual candidates are encouraged to apply.

We value strong communication and a willingness to learn, offering opportunities for growth within a nationwide auto parts retailer known for promoting from within and providing competitive wages and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team member execution of customer service programs.
• Ensure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchase transactions are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed efficiently and friendly; refunds are issued accurately using the correct payment methods and returned merchandise is staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before the product leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members adhere to the posted work schedule, and changes/deviations are approved by a member of management; team members clock in/out according to company policy.
• Perform all store opening/closing duties, including day-end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, securing the building, arming/disarming security alarms, and checking/locking delivery vehicle(s) parked in a secure designated area.
• Perform all other duties as assigned.

Skills

Communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management with sales, customer service, store appearance and operations. This role will also assume shift management responsibilities when supervisors are unavailable, and bilingual candidates are encouraged to apply.

We value strong communication and a willingness to learn, offering opportunities for growth within a nationwide auto parts retailer known for promoting from within and providing competitive wages and