Store Customer Service Supervisor - Lead Service & Growth

DT Georgia Fine Wines & Spirits LLC

Brookhaven (GA)

On-site

USD 23,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, &/

401(k) & retirement plans

HSA & FSA

Pre-tax commuter benefits

Disability & life insurance

Paid parental leave

Pet insurance

Critical illness & accident insurance

Discounted home & auto insurance

College tuition assistance

Career development & product training

Consumer classes & More!

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Job summary

Total Wine & More in Brookhaven, GA, is seeking a dedicated Supervisor to support store operations, lead a service-focused team, and drive sales while ensuring compliance with all laws. The role reports to store management and emphasizes frontline coaching and training.

The position requires 1–3 years in retail with at least 1 year in a supervisory role, strong interpersonal skills, and flexibility to work evenings and weekends. Compensation reflects market ranges for a store supervisor.

Qualifications

High school diploma or equivalent preferred.
1-3 years of retail experience; 1+ year supervisory experience.
Strong interpersonal skills and a team player mindset.
Experience resolving customer issues and coaching peers.
Familiarity with POS systems and inventory management software.
Ability to work a flexible schedule including evenings and weekends.
Must be 21 years of age or older.

Responsibilities

Deliver outstanding customer service by leading by example and resolving issues.
Supervise team members and support training and development.
Ensure adherence to laws related to sale of alcohol and store safety.
Maintain store safety and cleanliness standards.
Perform other duties as assigned.