Store Sales & Service Leader (Golf Retail)

PGA TOUR Superstore; Norwalk (CT); On-site; USD 33,000 - 38,000; Full time

Job summary

PGA TOUR Superstore in Norwalk, CT is seeking a Sales and Service Manager to lead a team and deliver exceptional customer service. The role requires ownership of departments, driving sales targets, and maintaining a safe, well‑organized store environment.

The position emphasizes coaching, training, and enforcing service behaviors, with a focus on customer satisfaction and operational excellence across Services, Front-End, and merchandise areas. Flexible hours may be needed.

Qualifications

• Strong listening and interpersonal skills; communicate expectations cross-functionally.
• Forecast business needs and develop comprehensive solutions to drive sales and efficiency.
• Proficiency with Microsoft Office, Outlook and basic computer skills.
• College degree or equivalent leadership experience is required.
• Experience leading teams and managing performance and business controls.
• Ability to stand for extended periods, climb ladders, and lift up to 30 lb; flexible schedule.

Responsibilities

• Lead a team of Associates to deliver exceptional customer service.
• Maintain store standards, safety and inventory accuracy across departments.
• Coach and train staff on company programs, SOPs and performance expectations.
• Monitor sales performance and drive strategies with Store Leadership Team.
• Staffing, scheduling, and development discussions to optimize customer experience.
• Engage in community events and promotions to attract customers.

Skills

Communication

Analytical

Accountability

Leadership

Education/Leadership experience

Education

College degree or equivalent leadership experience

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Norwalk, CT is seeking a Sales and Service Manager to lead a team and deliver exceptional customer service. The role requires ownership of departments, driving sales targets, and maintaining a safe, well‑organized store environment.

The position emphasizes coaching, training, and enforcing service behaviors, with a focus on customer satisfaction and operational excellence across Services, Front-End, and merchandise areas. Flexible hours may be needed.