Lead Golf Retail Sales & Service Excellence

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Southlake (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

PGA TOUR Superstore in Southlake, TX is seeking a Sales and Service Manager to lead a busy department team, drive sales targets, and deliver outstanding customer experiences across services, front-end, and specialty bays. You will partner with Store Leadership to coach Associates, manage staffing, and ensure compliance with SOPs while maintaining inventory accuracy and a welcoming store culture.

Equal opportunity employer; flexible, customer-first focus with opportunities to develop leadership

Qualifications

• College degree or equivalent leadership experience.
• Experience leading small to large groups of Associates.
• Strong customer service and leadership skills.
• Proficiency with Microsoft Office.

Responsibilities

• Lead a team to achieve sales targets while delivering exceptional customer service.
• Maintain store standards across departments.
• Recruit and manage staffing to ensure coverage.
• Coach and develop Associates on service behaviors.

Skills

Communication

Analytical

Computer

Accountability

Business Acumen

Organization

Leadership

Education

Experience

Education

College degree or equivalent leadership experience

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Southlake, TX is seeking a Sales and Service Manager to lead a busy department team, drive sales targets, and deliver outstanding customer experiences across services, front-end, and specialty bays. You will partner with Store Leadership to coach Associates, manage staffing, and ensure compliance with SOPs while maintaining inventory accuracy and a welcoming store culture.

Equal opportunity employer; flexible, customer-first focus with opportunities to develop leadership