Store Sales & Service Leader

Williams-Sonoma, Inc.; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount on all Williams-Sonl

401(k) and investment opportunities

Wellness program

Paid vacations and holidays (full-time

Health, dental and vision insurance, (

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in San Antonio to support the management team in delivering World-Class service and driving sales.

You will lead the store team, mentor sales associates, and ensure staffing coverage to maintain an exceptional customer experience on the floor. The role emphasizes customer relationship building, coaching staff, and leveraging training resources to meet business goals while upholding our People-First philosophy and

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management and ability to execute multiple tasks and priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Lead the store team to create an exceptional customer experience and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication skills

Leadership

Time management

Retail experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in San Antonio to support the management team in delivering World-Class service and driving sales.

You will lead the store team, mentor sales associates, and ensure staffing coverage to maintain an exceptional customer experience on the floor. The role emphasizes customer relationship building, coaching staff, and leveraging training resources to meet business goals while upholding our People-First philosophy and