Store Sales Manager: Lead Customer Experience & Sales

Michaels Stores; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for Store - HSTN-VOSS, TX to lead a high-performing selling culture and deliver strong sales and service metrics.

You will coach teams across front-end operations, ensure SOP and brand standards, and drive omni-channel execution including BOPIS and Same Day Delivery. Responsibilities include coaching, training, and developing team members, managing MOD coverage, and promoting loyalty programs while maintaining asset protection and store

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Customer experience coaching

Team development

Operations & SOP compliance

POS systems

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager for Store - HSTN-VOSS, TX to lead a high-performing selling culture and deliver strong sales and service metrics.

You will coach teams across front-end operations, ensure SOP and brand standards, and drive omni-channel execution including BOPIS and Same Day Delivery. Responsibilities include coaching, training, and developing team members, managing MOD coverage, and promoting loyalty programs while maintaining asset protection and store