Store Sales Manager: Lead, Coach & Elevate CX

The Michael's Companies; Amherst (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

The Michaels Companies Amherst, NH store is seeking a Sales Manager to lead a high-performing selling culture, coach associates, and deliver an engaging customer experience in a fast-paced retail environment.

You will oversee front-end and service operations, drive sales KPIs, manage day-to-day activities, and develop teammates through structured onboarding while focusing on omni-channel fulfillment and loyalty programs.

Qualifications

• Minimum 3+ years retail leadership experience.
• Experience driving sales and customer satisfaction.
• Ability to coach and develop front-line teams.

Responsibilities

• Lead and coach store team to achieve selling behaviors and brand standards.
• Ensure SOPs and company programs are followed and compliance maintained.
• Oversee front-end operations and customer experience.
• Provide MOD coverage and maintain floor leadership.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote loyalty programs and protect assets.

Skills

Retail leadership

Customer experience coaching

Team development

Sales performance

Operational excellence

Tools

POS systems

Self-Checkout familiarity

Job description

The Michaels Companies Amherst, NH store is seeking a Sales Manager to lead a high-performing selling culture, coach associates, and deliver an engaging customer experience in a fast-paced retail environment.

You will oversee front-end and service operations, drive sales KPIs, manage day-to-day activities, and develop teammates through structured onboarding while focusing on omni-channel fulfillment and loyalty programs.