Sales Manager: Lead a High-Impact Store Team

Michaels; Epping (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Epping, NH is seeking a Sales Manager who will lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring consistent execution of brand standards and operational expectations.

The role emphasizes coaching, day-to-day leadership, POS operations, and omni-channel services including BOPIS and Same Day Delivery, with opportunities to develop team members and protect assets.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach a customer-focused selling culture.
• Experience managing store operations and KPI delivery.

Responsibilities

• Lead and coach store teams to achieve selling standards and KPIs.
• Oversee front-end, service operations, and POS used transactions.
• Drive omni-channel service, BOPIS and Same Day Delivery.
• Promote loyalty program and MCC/Extend services.
• Ensure asset protection and store compliance.

Skills

Retail leadership

Customer experience

Team coaching

Operations management

POS systems

Omni-channel service

Asset protection

Tools

POS systems

Self-Checkout

Job description

Michaels in Epping, NH is seeking a Sales Manager who will lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring consistent execution of brand standards and operational expectations.

The role emphasizes coaching, day-to-day leadership, POS operations, and omni-channel services including BOPIS and Same Day Delivery, with opportunities to develop team members and protect assets.