Store Sales Manager – Customer Experience & Ops

michaels; New York (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. is hiring a Sales Manager for the NYC area to lead a high-performing store team and champion a strong selling culture. You will drive sales results, coach staff, and ensure store operations align with brand standards.

You will oversee front-end and service operations, POS activities, and loyalty programs, while delivering exceptional customer experiences and meeting KPIs. Nights, weekends, and early mornings are required.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead a large team and manage store operations.
• Strong customer service and selling culture expertise.

Responsibilities

• Lead and coach frontline teams to drive sales and customer experience.
• Oversee SOPs, policies, and store standards.
• Manage POS, Self-Checkout, and omni-channel processes.

Skills

Retail leadership

Job description

The Michaels Companies Inc. is hiring a Sales Manager for the NYC area to lead a high-performing store team and champion a strong selling culture. You will drive sales results, coach staff, and ensure store operations align with brand standards.

You will oversee front-end and service operations, POS activities, and loyalty programs, while delivering exceptional customer experiences and meeting KPIs. Nights, weekends, and early mornings are required.