Retail Sales Leader & Customer Experience Coach

The Michael's Companies; Brooklyn (OH); On-site; USD 40,116,000 - 50,145,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager at our Brooklyn store to drive sales and deliver an engaging customer experience. You will lead front-end operations, coach team members, and ensure adherence to SOPs while supporting weekend and open-availability schedules.

Ideal candidates have 3+ years of retail leadership, strong coaching skills, and a focus on customer satisfaction. This role involves managing POS, in-store programs, and omni-channel services to maximize performance.

Qualifications

• 3+ years of retail leadership experience.
• Strong customer service and coaching skills.
• Ability to manage front-end and service operations in a fast-paced store environment.

Responsibilities

• Lead and coach store team to achieve sales and service KPIs.
• Ensure SOPs, company policies, and standards are consistently implemented.
• Oversee POS operations, BOPIS, and in-store events to drive customer satisfaction.

Skills

Retail leadership

Customer service

Tools

POS systems

Job description

The Michaels Companies, Inc. is seeking a Sales Manager at our Brooklyn store to drive sales and deliver an engaging customer experience. You will lead front-end operations, coach team members, and ensure adherence to SOPs while supporting weekend and open-availability schedules.

Ideal candidates have 3+ years of retail leadership, strong coaching skills, and a focus on customer satisfaction. This role involves managing POS, in-store programs, and omni-channel services to maximize performance.