Store Sales Manager - Customer Experience Leader

The Michael's Companies; Miami (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Assistance Program

Tuition assistance

Employee discounts

Job summary

The Michaels Companies is seeking a Sales Manager at the MIA-DADELAND, FL store to lead a high-performing selling culture and deliver strong sales and customer experience. You will coach teams, ensure SOP adherence, and oversee front-end operations, POS usage, and in-store programs.

With a focus on customer-centric leadership and operational excellence, you will drive KPI attainment, mentor staff, and maintain brand standards in a fast-paced environment, including nights, weekends and early

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Ability to train and develop team members.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and store leadership.
• Oversee POS and Self-Checkout operations.
• Drive loyalty program enrollment and omni-channel order fulfillment.
• Support Knit & Sew Shop and other in-store programs.

Skills

Retail leadership

Customer experience

Coaching

Store operations

Tools

POS system

Job description

The Michaels Companies is seeking a Sales Manager at the MIA-DADELAND, FL store to lead a high-performing selling culture and deliver strong sales and customer experience. You will coach teams, ensure SOP adherence, and oversee front-end operations, POS usage, and in-store programs.

With a focus on customer-centric leadership and operational excellence, you will drive KPI attainment, mentor staff, and maintain brand standards in a fast-paced environment, including nights, weekends and early