Store Sales Leader: Elevate Service & Growth

Dr. Martens; Paramus (NJ); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount on footwear and 50%%

Transit and parking benefits

Retail Bonus Program

PTO and Sick Time

Telehealth benefits

Job summary

Dr. Martens in Paramus, NJ seeks a confident store leader to drive exceptional customer service, sales, and team development on the sales floor. You will coach staff, communicate goals, and ensure store performance aligns with brand standards.

The role emphasizes hands-on leadership, roster adherence, and accurate operations, with the team in focus to elevate the Dr. Martens footprint across the Americas. Evening and weekend availability is required.

Qualifications

• 1+ year supervisory experience necessary, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems.
• Experience with MPOS is a plus.
• Demonstrated understanding of basic math, including ability to calculate percentages.

Responsibilities

• Delivering exceptional customer service by leading the sales floor and fostering team selling.
• Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
• Acting as a role model to encourage a positive and productive work environment. Ensuring the team is aware of business goals and KPI and implementing a strategy for attaining sales goals.
• Assisting in training new sales staff on job duties and product knowledge, including coaching on and off the selling floor.
• Communicating store results effectively to our business partners.
• Assisting with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
• Assisting with operational tasks and physical inventories.
• Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately.

Skills

Supervisory experience

Customer service leadership

Communication skills

Interpersonal skills

Evening/weekend/holiday availability

Tools

MS Office Suite

Retail/register systems

MPOS

Inventory systems

Job description

Dr. Martens in Paramus, NJ seeks a confident store leader to drive exceptional customer service, sales, and team development on the sales floor. You will coach staff, communicate goals, and ensure store performance aligns with brand standards.

The role emphasizes hands-on leadership, roster adherence, and accurate operations, with the team in focus to elevate the Dr. Martens footprint across the Americas. Evening and weekend availability is required.