Retail Store Lead – Sales & Team Coach

Dr. Martens; Tukwila (WA); Hybrid; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

65% employee discount on footwear and

50% discount on accessories

Seasonal product releases

Transit and parking flexible spending

Retail Bonus Program

Paid time off & sick time

Employee Assistance Program

401(k) matching

Volunteer time

Zusammenfassung

Dr. Martens is seeking a savvy sales leader to support the Store Manager in the Americas region, delivering outstanding customer service and driving sales performance. You will mentor staff, uphold brand standards, and help manage daily store operations and KPIs.

The role emphasizes teamwork, product knowledge, and training new staff, with a focus on ensuring consistent customer experiences across shifts and maintaining stock integrity.

Qualifikationen

• 2-3 years supervisory experience required.
• Retail experience required; footwear experience preferred.
• Demonstrated ability to communicate clearly and professionally.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. MPOS a plus.
• Demonstrated understanding of basic math; ability to calculate percentages.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual in adherence to scheduled shift times.
• International/domestic travel 0%.
• Connection with brand and fundamental qualities.

Aufgaben

• Partner with Store Manager to ensure consistent business standards.
• Act as a role model to encourage a positive and productive work environment.
• Represent the Dr. Martens brand through coaching and feedback and helping the team exceed goals while being aware of KPIs.
• Assist in training new staff on job duties and product knowledge.
• Assist Store Manager with HR responsibilities, including onboarding, performance reviews, and recruiting.
• Perform daily operations for opening/closing, balancing the register, banking deposits.
• Support Store Manager with scheduling, inventory management, shipments, and stock counts.
• Lead the sales floor to deliver exceptional customer service and promote teamwork.
• Coordinate with stock team to receive, maintain, and replenish stock; optimize merchandising.
• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.

Kenntnisse

Supervisory experience

Retail experience

MS Office

Inventory systems

Attendance reliability

Tools

MPOS

Jobbeschreibung

Dr. Martens is seeking a savvy sales leader to support the Store Manager in the Americas region, delivering outstanding customer service and driving sales performance. You will mentor staff, uphold brand standards, and help manage daily store operations and KPIs.

The role emphasizes teamwork, product knowledge, and training new staff, with a focus on ensuring consistent customer experiences across shifts and maintaining stock integrity.