Store Sales Leader: Elevate Experience & Performance

Michaels Stores; Ridgefield (CT); On-site; USD 50,861,000 - 66,191,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Job summary

The Michaels Companies Inc. in Ridgefield, CT is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results.

You will oversee front-end and service operations, coach the team on customer experience, and ensure adherence to SOPs and brand standards while delivering omni-channel service. Key responsibilities include Manager-on-Duty coverage, POS accuracy, loyalty program growth, and active involvement in in-store programs.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies and standards, driving store results.
• Coach customer experience and selling behaviors to improve conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Oversee balloons, birthday parties, and in-store programs/events.
• Drive loyalty program enrollment to boost retention.
• Maintain asset protection practices and reduce shrink.
• Train and develop team through onboarding and ongoing coaching.

Skills

Retail leadership

Customer service coaching

POS systems

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Ridgefield, CT is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results.

You will oversee front-end and service operations, coach the team on customer experience, and ensure adherence to SOPs and brand standards while delivering omni-channel service. Key responsibilities include Manager-on-Duty coverage, POS accuracy, loyalty program growth, and active involvement in in-store programs.