Store Sales Leader: Elevate Experience & Growth

The Michael's Companies; Birmingham (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

The Michaels Companies, located in Birmingham, Alabama, seeks a Retail Sales Manager to lead a high-performing selling culture and drive sales and service KPIs. The role oversees front-end operations, customer experience, and daily store execution, including POS, loyalty programs, and omni-channel services.

As a store leader, you will coach teams, manage day-to-day operations, and ensure brand standards while supporting events and store programs.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and move throughout the store.
• Strong customer-focused coaching and leadership skills.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs.
• Ensure adherence to policies, standards, and store conditions.
• Model and coach exceptional Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions and customer support.

Skills

Retail leadership

Customer-focused coaching

POS proficiency

Tools

POS systems

Job description

The Michaels Companies, located in Birmingham, Alabama, seeks a Retail Sales Manager to lead a high-performing selling culture and drive sales and service KPIs. The role oversees front-end operations, customer experience, and daily store execution, including POS, loyalty programs, and omni-channel services.

As a store leader, you will coach teams, manage day-to-day operations, and ensure brand standards while supporting events and store programs.