Retail Sales Leader: Customer Experience & Growth

Michaels Stores; Birmingham (AL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for store leadership in Birmingham, AL.

You will guide front‑end and service operations, coach teams, and drive selling behaviors and brand standards to achieve sales KPIs and an engaging customer experience. Responsibilities include leading SOP adherence, executing company programs, managing MOD coverage, and promoting loyalty programs while overseeing in‑store programs and omnichannel services.

Qualifications

• Minimum Type of Experience Required: 3+ years retail leadership experience.

Responsibilities

• Lead front‑end and service operations to ensure consistent selling behaviors, brand standards, and operational expectations.
• Coach and develop team members through onboarding and ongoing skill building across departments.
• Drive omni‑channel services, POS optimization, loyalty enrollment, and customer satisfaction initiatives.

Job description

The Michaels Companies Inc. is seeking a Sales Manager for store leadership in Birmingham, AL.

You will guide front‑end and service operations, coach teams, and drive selling behaviors and brand standards to achieve sales KPIs and an engaging customer experience. Responsibilities include leading SOP adherence, executing company programs, managing MOD coverage, and promoting loyalty programs while overseeing in‑store programs and omnichannel services.