Store Sales Leader: Elevate CX & Growth

Michaels Stores; Kansas City (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision coverage

Employee discounts

Job summary

The Michaels KC-STATELINE store is hiring a Sales Manager to lead a high-performing team and deliver strong sales and a brilliant customer experience. You will drive store operations, coach employees, and ensure adherence to SOPs and company programs.

You will cover MOD duties, support POS/Self-Checkout, and promote Loyalty and MCC/Extend services while optimizing BOPIS and Same Day Delivery in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Coach team on Customer Experience and ART of Selling behaviors.

Skills

Retail leadership

Customer experience coaching

Team leadership

Operational execution

Tools

POS system

Self-Checkout systems

Job description

The Michaels KC-STATELINE store is hiring a Sales Manager to lead a high-performing team and deliver strong sales and a brilliant customer experience. You will drive store operations, coach employees, and ensure adherence to SOPs and company programs.

You will cover MOD duties, support POS/Self-Checkout, and promote Loyalty and MCC/Extend services while optimizing BOPIS and Same Day Delivery in a fast-paced retail environment.