Store Sales Leader: Elevate Customer Experience & Growth

michaels; Newington (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. store in Portsmouth, NH is seeking a Sales Manager to lead a high-performing selling culture and oversee front-end and service operations, driving strong sales and an engaging customer experience.

You will coach teams, ensure SOP compliance, and manage day-to-day execution to meet store goals. Responsibilities include supervising POS and Self-Checkout, coordinating multi-department initiatives, and promoting the Loyalty Rewards Program while upholding brand standards

Qualifications

• 3+ years retail leadership experience.
• Experience coaching and developing store teams.
• Familiarity with POS and Self-Checkout systems.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Drive selling culture, customer experience and KPI results.
• Provide MOD coverage and maintain floor leadership and operations.
• Promote loyalty programs and protective service offerings.
• Oversee departments such as Knit & Sew Shop and framing services.

Skills

Retail leadership

Customer experience

Coaching

Tools

POS System

Self-Checkout

Job description

The Michaels Companies Inc. store in Portsmouth, NH is seeking a Sales Manager to lead a high-performing selling culture and oversee front-end and service operations, driving strong sales and an engaging customer experience.

You will coach teams, ensure SOP compliance, and manage day-to-day execution to meet store goals. Responsibilities include supervising POS and Self-Checkout, coordinating multi-department initiatives, and promoting the Loyalty Rewards Program while upholding brand standards