Store Sales Leader & Customer Experience Coach

Michaels Stores; Seattle (WA); On-site; USD 25,485 - 32,373; Full time

Job summary

Michaels Stores is seeking a Sales Manager in Seattle to lead a high‑performing culture and drive strong sales results. You will oversee front-end operations, ensuring that our brand standards and customer engagement are consistently met.

The ideal candidate should have at least 3 years of retail leadership experience, a proven track record in customer experience, and operational excellence. The position offers a pay range of $18.50 to $23.50 per hour with opportunities for team training and development.

Qualifications

• 3+ years retail leadership experience required.

Responsibilities

• Lead and manage adherence to Standard Operating Procedures.
• Ensure execution of Company policies and standards.
• Model and coach best-in-class Customer Experience.
• Provide Manager-on-Duty coverage.
• Oversee Balloons business and birthday party operations.
• Promote and enroll customers in Loyalty Rewards Program.
• Drive sales and operational excellence in Knit & Sew Shop.

Skills

Retail leadership experience

Customer experience coaching

Operational excellence

Job description

Michaels Stores is seeking a Sales Manager in Seattle to lead a high‑performing culture and drive strong sales results. You will oversee front-end operations, ensuring that our brand standards and customer engagement are consistently met.

The ideal candidate should have at least 3 years of retail leadership experience, a proven track record in customer experience, and operational excellence. The position offers a pay range of $18.50 to $23.50 per hour with opportunities for team training and development.