Customer-Obsessed Retail Sales Leader

Kirkland's, Inc.; Orion Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kirkland's, Inc. in Orion Charter Township, MI is seeking a Sales Leader who is customer-obsessed, with strong product knowledge and visual presentation skills. You will implement store business plans and lead by example to drive sales and outstanding customer experiences.

This role collaborates with the Store Manager and team to coach staff, manage operations, stock, and loyalty programs while ensuring brand standards are upheld in both in-store and online shopping environments.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service.
• Strong communications skills and customer selling experience.
• Energetic, people and results oriented; drive to succeed.
• Must be able to work weekends, holidays and evenings.

Responsibilities

• Leads, supports and values customer selling in store and online.
• Promotes a customer-obsessed culture with greeting, re-engaging, educating, adding on and thanking customers.
• Understands role in sales growth and store profitability.
• Reads cues and responds to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise.
• Represents brand with respectful, professional behavior; supports store goals.
• Leads by example; enforces company policies and procedures.
• Executes Manager on Duty responsibilities (opening/closing, supervision).
• Assists in freight processing, stockroom organization, price accuracy and inventory control.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.

Skills

Customer selling

Leadership

Interpersonal savvy

Communication skills

Team supervision

Education

High School Diploma or GED

College preferred

Tools

POS system

Inventory management

Job description

Kirkland's, Inc. in Orion Charter Township, MI is seeking a Sales Leader who is customer-obsessed, with strong product knowledge and visual presentation skills. You will implement store business plans and lead by example to drive sales and outstanding customer experiences.

This role collaborates with the Store Manager and team to coach staff, manage operations, stock, and loyalty programs while ensuring brand standards are upheld in both in-store and online shopping environments.