Store Sales Leader: Elevate Service & Results

The Michael's Companies; Trenton (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

The Michaels Companies store in TRENTON-HAMILTON, NJ is seeking a Sales Manager to lead a high-performing sales team. You will guide front-end operations, coaching selling behaviors and ensuring brand standards and SOP compliance across all functions.

You will also manage MOD coverage, POS accuracy, omni-channel delivery, and customer loyalty initiatives while developing staff and protecting assets. This role requires 3+ years of leadership in retail and willingness to work nights, weekends, and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Ensure execution of policies and standards, maintaining store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS and Self-Checkout systems for smooth transactions.
• Promote and enroll customers in Loyalty Rewards Program to drive retention.
• Drive services adoption and awareness of protection plans and offers.
• Lead Knit & Sew Shop and Cut Bar experience oversight.
• Ensure efficient BOPIS and Same Day Delivery execution.
• Support Custom Framing operations and frame shop coordination.
• Train and develop team members through onboarding and coaching.
• Support Asset Protection and shrink reduction.

Skills

Retail leadership

Customer experience coaching

Operations management

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies store in TRENTON-HAMILTON, NJ is seeking a Sales Manager to lead a high-performing sales team. You will guide front-end operations, coaching selling behaviors and ensuring brand standards and SOP compliance across all functions.

You will also manage MOD coverage, POS accuracy, omni-channel delivery, and customer loyalty initiatives while developing staff and protecting assets. This role requires 3+ years of leadership in retail and willingness to work nights, weekends, and