Retail Sales Leader & Customer Experience Coach

Michaels; Princeton (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels is seeking a Sales Manager at the Trenton-Princeton, NJ store to lead front-end and service operations, coach staff, and drive sales KPIs. The role emphasizes customer experience, brand standards, and operational excellence across POS, BOPIS, and in-store programs.

Responsibilities include MOD coverage, policy adherence, staff development, and protecting assets while promoting loyalty programs. Evening/weekend shifts are required.

Qualifications

• 3+ years retail leadership experience.
• Experience in managing front-end and service operations.
• Ability to coach selling behaviors and customer experience.

Responsibilities

• Lead and model SOPs and company programs to ensure compliance.
• Drive selling behaviors, customer experience, and loyalty programs.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Train and develop team across departments.
• Support protection plans and in-store services.

Skills

Retail leadership

Customer service coaching

Operations management

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager at the Trenton-Princeton, NJ store to lead front-end and service operations, coach staff, and drive sales KPIs. The role emphasizes customer experience, brand standards, and operational excellence across POS, BOPIS, and in-store programs.

Responsibilities include MOD coverage, policy adherence, staff development, and protecting assets while promoting loyalty programs. Evening/weekend shifts are required.