Retail Sales Leader — Customer Experience & Ops

Michaels; Amherst (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/Dental/Vision

Employee discounts

Tuition assistance

Job summary

Michaels in Amherst, OH is seeking a Sales Manager to drive a high-performing selling culture and deliver an engaging customer experience. You will oversee front-end and service operations, ensure brand standards, and coach the team to achieve sales KPIs.

The role requires 3+ years of retail leadership and the ability to manage POS, loyalty programs, and omnichannel service. Nights, weekends and early mornings are expected.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead SOPs and company programs.
• Strong customer-focused coaching and operations execution.

Responsibilities

• Lead front-end and service operations to drive sales and customer satisfaction.
• Provide MOD coverage and maintain floor leadership and service standards.
• Coach and develop team members through onboarding and ongoing training.
• Oversee POS usage, BOPIS, and omnichannel fulfillment.
• Promote Loyalty Rewards and MCC/Extend services to customers.

Skills

Retail leadership

Customer experience

Operations management

Staff coaching

POS systems

Tools

POS systems

Job description

Michaels in Amherst, OH is seeking a Sales Manager to drive a high-performing selling culture and deliver an engaging customer experience. You will oversee front-end and service operations, ensure brand standards, and coach the team to achieve sales KPIs.

The role requires 3+ years of retail leadership and the ability to manage POS, loyalty programs, and omnichannel service. Nights, weekends and early mornings are expected.