Store Sales Leader: Customer Experience & Growth

The Michael's Companies; West Jordan (UT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance (medical, dental, and

Employee discounts

Tuition assistance

Paid time off

Commuter benefits

Telemedicine services

Adoption assistance

Flexible spending accounts

Job summary

The Michaels Companies is seeking a Sales Manager for our West Jordan, UT store. The role leads a high-performing selling culture across the store, driving sales and delivering an engaging customer experience. You will oversee front-end operations, POS, and omni-channel services, while coaching and developing team members.

Responsibilities include enforcing SOPs, driving loyalty programs, and ensuring operational readiness across departments to meet KPIs.

Qualifications

• 3+ years of retail leadership experience.

Responsibilities

• Lead SOPs and company programs to ensure legal compliance.
• Ensure policy execution and store condition standards.
• Coach customer experience and selling behaviors to improve conversion.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote Loyalty Rewards Program to drive retention.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Train and develop team through onboarding and skill-building.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies is seeking a Sales Manager for our West Jordan, UT store. The role leads a high-performing selling culture across the store, driving sales and delivering an engaging customer experience. You will oversee front-end operations, POS, and omni-channel services, while coaching and developing team members.

Responsibilities include enforcing SOPs, driving loyalty programs, and ensuring operational readiness across departments to meet KPIs.