Sales Manager: Store Leadership & Customer Experience

Michaels; West Jordan (UT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employee discount

401(k) with employer match

Job summary

Michaels is seeking a Sales Manager for the SLC-West Jordan store to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and SOPs are consistently applied.

You will coach and develop team members, provide MOD coverage, manage POS and Self-Checkout, and drive loyalty enrollment and omni-channel service.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and leadership.

Responsibilities

• Lead and manage adherence to SOPs and company programs to ensure compliance with applicable laws and requirements.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Job description

Michaels is seeking a Sales Manager for the SLC-West Jordan store to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and SOPs are consistently applied.

You will coach and develop team members, provide MOD coverage, manage POS and Self-Checkout, and drive loyalty enrollment and omni-channel service.