Store Sales Leader - Customer Experience & Growth

Michaels; Columbus (OH); On-site; USD 1,929,000 - 2,411,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

The Michaels Companies, Inc. in Columbus, OH, is seeking a Store Sales Manager to lead a high-performing team and deliver exceptional customer experiences.

Responsibilities include guiding store front-end operations, coaching teams to meet KPIs, managing POS and self-checkout, and driving omni-channel services like BOPIS and Same Day Delivery. The role emphasizes SOP compliance, protection of assets, and training in-store staff.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead adherence to SOPs and company programs.
• Coach team on customer experience and selling behaviors.

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout usage to support smooth transactions.
• Drive omni-channel services (BOPIS, Same Day Delivery) and logistics.
• Train, coach, and develop team members through onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer service coaching

Store operations knowledge

POS proficiency

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. in Columbus, OH, is seeking a Store Sales Manager to lead a high-performing team and deliver exceptional customer experiences.

Responsibilities include guiding store front-end operations, coaching teams to meet KPIs, managing POS and self-checkout, and driving omni-channel services like BOPIS and Same Day Delivery. The role emphasizes SOP compliance, protection of assets, and training in-store staff.