Sales Manager - Lead Store Growth & Customer Experience

Michaels; Columbus (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels is hiring a Sales Manager in Columbus, OH to lead a high-performing selling culture and deliver strong sales with an engaging customer experience. You will oversee front-end operations, service standards, and daily execution of SOPs, while coaching the team to achieve key KPIs and customer satisfaction.

The role requires 3+ years of retail leadership, will involve Lead-on-Duty coverage, and managing programs such as loyalty, protection plans, and omni-channel services.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring brand standards and SOP compliance.
• Coach team to achieve sales, service KPIs, and customer satisfaction.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery.

Skills

Retail leadership experience

Job description

Michaels is hiring a Sales Manager in Columbus, OH to lead a high-performing selling culture and deliver strong sales with an engaging customer experience. You will oversee front-end operations, service standards, and daily execution of SOPs, while coaching the team to achieve key KPIs and customer satisfaction.

The role requires 3+ years of retail leadership, will involve Lead-on-Duty coverage, and managing programs such as loyalty, protection plans, and omni-channel services.