Store Sales Leader & Customer Experience Coach

Michaels Stores; Carlsbad (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Health insurance

Job summary

Michaels Stores is seeking a Sales Manager in Carlsbad, CA to lead a high-performing selling culture and drive sales results. You will oversee front-end operations, coach staff to deliver exceptional customer experiences, and ensure adherence to brand standards and SOPs across the store.

The role requires 3+ years of retail leadership,踩 strong focus on delivering results, and hands-on management of POS, self-checkout, and in-store programs.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to train and develop team members.

Responsibilities

• Lead and champion selling culture across the store.
• Ensure SOPs and company programs are followed and compliant.
• Coach team on Customer Experience and ART of Selling behaviors.

Skills

Retail leadership

Customer service

Operations management

POS systems

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores is seeking a Sales Manager in Carlsbad, CA to lead a high-performing selling culture and drive sales results. You will oversee front-end operations, coach staff to deliver exceptional customer experiences, and ensure adherence to brand standards and SOPs across the store.

The role requires 3+ years of retail leadership,踩 strong focus on delivering results, and hands-on management of POS, self-checkout, and in-store programs.