Store Sales Leader - Customer Experience Champion

Socket.dev; Shakopee (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager for the MSP-SHAKOPEE, MN area. The role leads a high-performing selling culture, manages front-end and service operations, and coaches staff to achieve KPIs while ensuring adherence to brand standards and SOPs.

You will drive customer experience, training, and day-to-day execution, including loyalty programs and omni-channel services. This position requires leadership in a fast-paced retail environment with weekend and early-morning

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends, and early mornings.
• Experience leading front-end and service operations.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring brand standards and SOPs are followed.
• Coach and develop team members through structured onboarding and ongoing skill-building.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel fulfillment including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service

Team coaching

POS systems

Tools

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager for the MSP-SHAKOPEE, MN area. The role leads a high-performing selling culture, manages front-end and service operations, and coaches staff to achieve KPIs while ensuring adherence to brand standards and SOPs.

You will drive customer experience, training, and day-to-day execution, including loyalty programs and omni-channel services. This position requires leadership in a fast-paced retail environment with weekend and early-morning