Retail Sales Manager — Customer Experience Leader

Michaels of Canada; Mission Viejo (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies is seeking a Sales Manager for the LA-MISSION VIEJO, CA store. The role leads a high-performing selling culture, drives sales results, guides front-end and service operations, and ensures brand standards and effective customer experiences.

You will coach the team, manage MOD coverage, oversee POS, loyalty programs, omni-channel fulfillment, and participate in training and asset protection. Nights, weekends, and early mornings are required.

Qualifications

• 3+ years retail leadership experience.
• Strong focus on customer experience and selling behaviors.
• Comfort with POS and checkout systems and omni-channel service.

Responsibilities

• Lead store operations, SOPs and company programs, ensuring law compliance.
• Coach selling behaviors and customer experience to drive conversion and satisfaction.
• Provide MOD coverage, maintaining floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Oversee Loyalty Rewards Program enrollment to drive retention and visits.
• Drive Knit & Sew Shop and Cut Bar expertise and oversight.
• Oversee BOPIS and Same Day Delivery for timely orders.
• Train and develop team members through onboarding and ongoing coaching.
• Support Asset Protection to reduce shrink and maintain safe operations.

Skills

Retail leadership

Customer experience coaching

Training & mentoring

Tools

POS systems

Job description

The Michaels Companies is seeking a Sales Manager for the LA-MISSION VIEJO, CA store. The role leads a high-performing selling culture, drives sales results, guides front-end and service operations, and ensures brand standards and effective customer experiences.

You will coach the team, manage MOD coverage, oversee POS, loyalty programs, omni-channel fulfillment, and participate in training and asset protection. Nights, weekends, and early mornings are required.