Store Sales Leader & Customer Experience Champion

Michaels Stores; Easton (Northampton County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

The Michaels Companies in Allentown-Bethlehem, PA seeks a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results. You will coach teams, oversee front-end operations, and ensure adherence to SOPs and brand standards.

Responsibilities include managing MOD coverage, optimizing POS usage, and supporting loyalty programs while ensuring exceptional customer experiences and operational excellence in an active retail environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer-focused leadership.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policy execution and store standards across departments.
• Model customer-experience and selling behaviors to drive conversions.
• Provide Manager-on-Duty coverage and maintain operational continuity.
• Oversee POS and Self-Checkout usage and omni-channel fulfillment.

Skills

Retail leadership

Customer experience

Sales coaching

Team development

Tools

POS systems

Job description

The Michaels Companies in Allentown-Bethlehem, PA seeks a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results. You will coach teams, oversee front-end operations, and ensure adherence to SOPs and brand standards.

Responsibilities include managing MOD coverage, optimizing POS usage, and supporting loyalty programs while ensuring exceptional customer experiences and operational excellence in an active retail environment.