Store Sales Manager: Elevate Customer Experience & Results

The Michael's Companies; Allentown (Lehigh County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Job summary

The Michaels Companies store in Allentown, PA seeks a Sales Manager to lead a high-performing selling culture and be accountable for KPIs, customer experience, and operational standards across front-end and service operations. You will coach teams, supervise MOD coverage, and ensure excellence in POS and self-checkout transactions.

Responsibilities include driving omni-channel initiatives, loyalty enrollment, and protection-plan adoption, while managing events and in-store programs to maximize

Qualifications

• 3+ years retail leadership experience.
• Experience enforcing SOPs and company programs.
• Coaching for customer-centric selling and service quality.
• Ability to manage MOD coverage and store operations.

Responsibilities

• Lead front-end and service operations to meet KPIs and brand standards.
• Drive selling culture, coaching and performance through the team.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Oversee departmental operations (Balloons, Knit & Sew Shop, framing) and omni-channel services.

Skills

Retail leadership

Customer experience

Operations management

Team coaching

SOP compliance

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies store in Allentown, PA seeks a Sales Manager to lead a high-performing selling culture and be accountable for KPIs, customer experience, and operational standards across front-end and service operations. You will coach teams, supervise MOD coverage, and ensure excellence in POS and self-checkout transactions.

Responsibilities include driving omni-channel initiatives, loyalty enrollment, and protection-plan adoption, while managing events and in-store programs to maximize