Store Lead & Customer Experience Champion

Paper Source, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off including Paid Maternity

Parental Leave

Company Paid Holidays

401(k) with Company Match

Comprehensive Health Benefits (Medical

Dental and Vision)

Job summary

Paper Source, Inc. in Phoenix is seeking a Sales Lead who models great selling behaviors, shares product knowledge, and inspires the team to deliver exceptional customer experiences while achieving sales goals and operational excellence.

You will mentor customer service associates, guide visual merchandising and replenishment, manage day-to-day store operations, handle receiving and returns, and drive performance with a friendly, collaborative leadership style that keeps customers coming back.

Qualifications

• Understand and deliver excellent standards of service.
• Grow knowledge of product/market and current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Responsibilities

• Create memorable shopping experiences where customers look forward to coming back.
• Ensure vibrant store through flawless execution of Visual Merchandising & Replenishment standards.
• Leverage campaigns and services to actively sell and engage customers.
• Develop employees by sharing knowledge and supporting their growth.
• Direct work with timely management of receiving, returns and day-to-day processes.
• Identify opportunities for continuous improvement in store operations.

Skills

Leadership

Customer service

Communication

Visual Merchandising

Team mentoring

Job description

Paper Source, Inc. in Phoenix is seeking a Sales Lead who models great selling behaviors, shares product knowledge, and inspires the team to deliver exceptional customer experiences while achieving sales goals and operational excellence.

You will mentor customer service associates, guide visual merchandising and replenishment, manage day-to-day store operations, handle receiving and returns, and drive performance with a friendly, collaborative leadership style that keeps customers coming back.