Store Sales & Experience Leader

michaels; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels in Louisville, KY is seeking a Sales Manager to lead a high-performing team and drive sales and service excellence. You will oversee store operations, coach staff on selling behaviors, ensure brand standards, and manage omni-channel service delivery.

Ideal candidates have 3+ years of retail leadership, strong coaching skills, and comfort with POS systems. This role requires flexible hours including nights and weekends at a busy arts and crafts retailer.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture.
• Oversee front-end and service operations to ensure brand standards.
• Coach team on Customer Experience and ART of Selling behaviors.
• Provide MOD coverage and maintain floor leadership.
• Manage POS and Self-Checkout accuracy and efficiency.
• Promote loyalty programs and drive customer retention.
• Support special in-store programs and events.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Train and develop team in assigned departments.
• Protect assets and reduce shrink.

Skills

Retail leadership

Customer service coaching

KPIs tracking

Tools

POS systems

Job description

Michaels in Louisville, KY is seeking a Sales Manager to lead a high-performing team and drive sales and service excellence. You will oversee store operations, coach staff on selling behaviors, ensure brand standards, and manage omni-channel service delivery.

Ideal candidates have 3+ years of retail leadership, strong coaching skills, and comfort with POS systems. This role requires flexible hours including nights and weekends at a busy arts and crafts retailer.