Retail Sales Manager: Elevate Service & Sales

Michaels; Louisville (KY); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/dental/vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Louisville is seeking a Store Sales Manager to lead a high-performing team and deliver an engaging customer experience across front-end and service operations.

You will drive selling behaviors, coach staff to achieve sales and service KPIs, and ensure consistent execution of policies, POS use, and omni-channel service. The role requires adapting to evenings, weekends, and fast-paced environments.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and selling skills.
• Ability to lead front-end and service operations.

Responsibilities

• Lead and champion selling culture across the store.
• Coach team to meet sales and service KPIs.
• Provide MOD coverage and floor leadership.
• Ensure accurate use of POS and Self-Checkout.
• Oversee events like Balloons, birthday parties, and in-store programs.
• Promote Loyalty Rewards and protection plans.

Skills

Retail leadership

People management

Sales coaching

Customer experience

Tools

POS systems

Merchandising software

Job description

Michaels in Louisville is seeking a Store Sales Manager to lead a high-performing team and deliver an engaging customer experience across front-end and service operations.

You will drive selling behaviors, coach staff to achieve sales and service KPIs, and ensure consistent execution of policies, POS use, and omni-channel service. The role requires adapting to evenings, weekends, and fast-paced environments.