Retail Sales Manager - Lead High-Impact Customer Experience

Michaels Stores; Lexington (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, and vision coverage

401(k) with employer match

Tuition assistance

Adoption assistance

Job summary

Michaels Stores in Lexington, KY, seeks a Sales Manager to lead selling operations and deliver a premier customer experience. You will oversee front-end and service activities, coach teams, and ensure execution of brand standards and SOPs.

Responsibilities include MOD coverage, POS operations, loyalty enrollment, and driving omni-channel order fulfillment, with a focus on safeguarding assets and maintaining store condition standards.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balls/Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services, ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in Knit & Sew Shop, including Cut Bar experience oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Job description

Michaels Stores in Lexington, KY, seeks a Sales Manager to lead selling operations and deliver a premier customer experience. You will oversee front-end and service activities, coach teams, and ensure execution of brand standards and SOPs.

Responsibilities include MOD coverage, POS operations, loyalty enrollment, and driving omni-channel order fulfillment, with a focus on safeguarding assets and maintaining store condition standards.