Retail Sales Leader: Customer Experience & Store Ops

Michaels; Carlisle (Cumberland County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) match

Healthcare coverage

Employee discounts

Tuition assistance

Adoption assistance

Telemedicine

Commuter benefits

Job summary

Michaels in Carlisle, PA is seeking a Sales Manager to lead front-end and service operations, elevate the customer experience, and drive store performance. You will coach a diverse team, ensure SOPs and brand standards, and manage daily workflow to deliver strong sales and service results.

This role requires hands-on leadership, scheduling, training, asset protection, and adherence to safety policies. The ideal candidate will have 3+ years of retail leadership and a passion for creativity and

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach and develop teams.

Responsibilities

• Lead and coach store team to meet sales and service KPIs.
• Oversee front-end operations, POS and Self-Checkout.
• Ensure SOPs, policies, and brand standards are followed.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote loyalty programs and customer engagement.
• Manage events and in-store programs (e.g., birthday parties).
• Maintain asset protection practices and safety standards.

Skills

Retail leadership

Customer service

Team coaching

SOP compliance

POS systems

Inventory control

Tools

POS systems

Job description

Michaels in Carlisle, PA is seeking a Sales Manager to lead front-end and service operations, elevate the customer experience, and drive store performance. You will coach a diverse team, ensure SOPs and brand standards, and manage daily workflow to deliver strong sales and service results.

This role requires hands-on leadership, scheduling, training, asset protection, and adherence to safety policies. The ideal candidate will have 3+ years of retail leadership and a passion for creativity and