Store Sales Associate - Customer Experience

storesalesassociate; Jonesboro (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

The Sales Associate at CITITRENDS, Inc. represents the store by delivering exceptional customer service and maintaining product knowledge to ensure customer satisfaction.

This role requires a proactive, vigilant approach, strong communication, and integrity in a fast-paced retail environment. Responsibilities include processing transactions accurately, assisting with price changes and merchandising the sales floor, following loss prevention procedures, and maintaining a professional appearance

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

The Sales Associate at CITITRENDS, Inc. represents the store by delivering exceptional customer service and maintaining product knowledge to ensure customer satisfaction.

This role requires a proactive, vigilant approach, strong communication, and integrity in a fast-paced retail environment. Responsibilities include processing transactions accurately, assisting with price changes and merchandising the sales floor, following loss prevention procedures, and maintaining a professional appearance