Retail Sales Associate: Customer Focus & Merchandising

Citi Trends, Inc.; Lynchburg (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and for maintaining knowledge of the merchandise to achieve customer satisfaction.

This role requires a proactive and vigilant individual who will stay engaged with customers and support a positive work culture within a dynamic retail setting. The position reports to Store Management and involves in-store duties, flexible hours, and adherence to company policies and safety procedures.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform basic math calculations.

Responsibilities

• Process freight
• Assist with price changes/markdowns
• Balance register per policy
• Bag merchandise during checkout
• Handle cash, checks and cards per policy
• Obtain management approval for returns/voids
• Maintain store cleanliness and safety procedures
• Explain exchange/refund policies to customers
• Assist with Loss Prevention procedures and reporting

Skills

Communication

Organizational skills

Flexible schedule

Math calculations

Education

High school diploma or equivalent

Job description

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and for maintaining knowledge of the merchandise to achieve customer satisfaction.

This role requires a proactive and vigilant individual who will stay engaged with customers and support a positive work culture within a dynamic retail setting. The position reports to Store Management and involves in-store duties, flexible hours, and adherence to company policies and safety procedures.