Store Pro: Automotive Parts Advisor & Customer Champion

NAPA Auto Parts; Georgetown (DE); Presencial; USD 18.000 - 25.000; Jornada completa

Descripción de la vacante

NAPA Auto Parts in Georgetown, DE is seeking a Store Pro who serves as the primary contact for customers in the retail store, delivering high-quality automotive parts solutions and building loyalty through knowledgeable service.

The role emphasizes accuracy in parts identification, efficient order fulfillment, and using POS and catalog tools to support both retail and wholesale customers while maintaining a fast-paced, welcoming environment.

Formación

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).
• Leadership—demonstrates accountability and ownership of customer outcomes.
• Leads by example in delivering exceptional customer service.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Conocimientos

Customer service

Communication skills

Teamwork

Problem solving

Willingness to learn

Leadership

Educación

High School Diploma or GED

Herramientas

POS systems

Inventory software

Delivery management systems

Descripción del empleo

NAPA Auto Parts in Georgetown, DE is seeking a Store Pro who serves as the primary contact for customers in the retail store, delivering high-quality automotive parts solutions and building loyalty through knowledgeable service.

The role emphasizes accuracy in parts identification, efficient order fulfillment, and using POS and catalog tools to support both retail and wholesale customers while maintaining a fast-paced, welcoming environment.