Auto Parts Store Pro: Customer-Centric Solutions

USA GPC Genuine Parts Company; Beckley (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

GPC Genuine Parts Company’s NAPA Store is seeking a Store Pro who serves as the primary point of contact for customers in the retail store, providing automotive parts solutions for retail and wholesale customers and delivering a high-quality customer experience in a fast-paced environment.

You will use product knowledge to assist customers, operate POS and inventory tools, build loyalty, and support store operations and logistics, with a focus on responsiveness, accuracy, and teamwork.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and problem-solving skills.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and pull/prepare orders for customers and drivers.

Skills

Customer service

Communication

Problem solving

Team player

Education

High School Diploma or GED

Tools

POS systems

Inventory software

Job description

GPC Genuine Parts Company’s NAPA Store is seeking a Store Pro who serves as the primary point of contact for customers in the retail store, providing automotive parts solutions for retail and wholesale customers and delivering a high-quality customer experience in a fast-paced environment.

You will use product knowledge to assist customers, operate POS and inventory tools, build loyalty, and support store operations and logistics, with a focus on responsiveness, accuracy, and teamwork.