Store Pro: Auto Parts Expert & Customer Champion

USA GPC Genuine Parts Company; Olathe (KS); On-site; USD 29,000 - 36,000; Full time

Job summary

GPC Genuine Parts Company’s Store Pro role serves as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality experience. This position provides automotive parts solutions and supports both retail and wholesale customers, building knowledge and responding quickly to customer needs.

You will engage customers to drive loyalty, collaborate with the team, and contribute to store performance through accurate parts identification, efficient order

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required) benefits

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Assist with inventory control activities, including receiving merchandise and stocking shelves.
• Contribute to store operations, merchandising, and efficiency.
• Support continuous improvement initiatives related to store processes and standards

Skills

Strong communication

Customer-focused

Problem-solving

Team collaboration

Leadership / accountability

Initiative

Education

High school diploma or GED

ASE certification (not required)

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

GPC Genuine Parts Company’s Store Pro role serves as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality experience. This position provides automotive parts solutions and supports both retail and wholesale customers, building knowledge and responding quickly to customer needs.

You will engage customers to drive loyalty, collaborate with the team, and contribute to store performance through accurate parts identification, efficient order