Auto Parts Store Pro - Customer Experience Lead

Genuine Parts Company; Lockport (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

The Store Pro at Genuine Parts Company / NAPA represents the brand in the retail store, delivering automotive parts solutions and a high-quality customer experience. This role supports both retail and wholesale customers using product knowledge and strong communication to boost store performance.

You will contribute to fast-paced operations, teamwork, and reliable customer engagement while growing skills in parts identification, order fulfillment, and logistics within the store environment.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate deliveries and prepare orders for customers and drivers.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
• Contribute to various store operations and team support tasks to optimize store performance.

Skills

Communication skills

Customer-focused mindset

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Job description

The Store Pro at Genuine Parts Company / NAPA represents the brand in the retail store, delivering automotive parts solutions and a high-quality customer experience. This role supports both retail and wholesale customers using product knowledge and strong communication to boost store performance.

You will contribute to fast-paced operations, teamwork, and reliable customer engagement while growing skills in parts identification, order fulfillment, and logistics within the store environment.