Automotive Parts Pro: Customer Solutions Specialist

Genuine Parts Company; Mesquite (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Genuine Parts Company operates a NAPA-branded store focused on delivering automotive parts solutions with top-tier customer engagement. The Store Pro role emphasizes accurate parts identification, responsive service, and building customer loyalty in a fast-paced retail setting.

The position supports both retail and wholesale customers and serves as an entry point with growth opportunities, reporting to store leadership and collaborating with the sales and inventory teams to maintain efficiency

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: experience in automotive, retail, or parts environment.
• Preferred: hands-on experience with vehicle repair or maintenance.
• Preferred: knowledge of inventory or cataloging systems.
• Preferred: ASE Certification (not required).

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Willingness to learn automotive parts

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company operates a NAPA-branded store focused on delivering automotive parts solutions with top-tier customer engagement. The Store Pro role emphasizes accurate parts identification, responsive service, and building customer loyalty in a fast-paced retail setting.

The position supports both retail and wholesale customers and serves as an entry point with growth opportunities, reporting to store leadership and collaborating with the sales and inventory teams to maintain efficiency