Store Performance Leader – Customer Service & Merchandising

JCPenney; San Antonio (TX); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Benefits package

Associate discount

Job summary

JCPenney in San Antonio, TX is seeking a Sales Floor Supervisor to lead and coach associates, drive customer service, and manage merchandising standards across the sales floor. You will train staff to execute sales-building programs and ensure timely delivery of omnichannel services such as Buy Online Pick Up In Store and curbside pickup.

The role emphasizes accountability for performance, shrink reduction, and delivering profitable sales growth through strong team leadership, effective

Qualifications

• Retail supervisory experience preferred.
• Strong communication and coaching abilities.
• Ability to train staff on merchandising and service standards.
• Experience with omnichannel processes and store operations.

Responsibilities

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Manages merchandise standards and visual processes; oversees pricing and signing.
• Trains and coaches associates on omnichannel processes and pickup options.
• Leads specialty areas (Fine Jewelry, Mattress, Window) and monitors related programs.
• Partners to source and hire store talent; coaches in the moment and addresses performance.
• Meets performance standards on shrink, safety, scheduling, and engagement.

Skills

Customer service

Leadership

Merchandising

Omnichannel

Training

Team supervision

Job description

JCPenney in San Antonio, TX is seeking a Sales Floor Supervisor to lead and coach associates, drive customer service, and manage merchandising standards across the sales floor. You will train staff to execute sales-building programs and ensure timely delivery of omnichannel services such as Buy Online Pick Up In Store and curbside pickup.

The role emphasizes accountability for performance, shrink reduction, and delivering profitable sales growth through strong team leadership, effective