Sales Floor Leader: Elevate Service & Merchandising

JCPenney; Arlington (TX); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Arlington, TX is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing visual strategies.

You will train and develop teams, supervise omnichannel processes, and ensure strong performance across all departments including Fine Jewelry, Mattress, and Window, while maintaining loss prevention and safety.

Qualifications

• Experience leading a sales floor or retail team.
• Strong customer service and problem-resolution skills.
• Ability to train and coach associates.
• Knowledge of merchandising and visual standards.

Responsibilities

• Directs customer service and sales activities in store; resolves customer issues and concerns.
• Manages merchandise standards and visual presentation; signs and pricing execution.
• Oversees omnichannel processes including pickup, delivery, and ship-from-store.
• Drives profitable sales growth by leading specialty areas (Fine Jewelry, Mattress, Window).
• Trains and coaches associates to improve performance and engagement.

Skills

Customer Service

Leadership

Sales / Merchandising

Training & Development

Job description

JCPenney in Arlington, TX is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing visual strategies.

You will train and develop teams, supervise omnichannel processes, and ensure strong performance across all departments including Fine Jewelry, Mattress, and Window, while maintaining loss prevention and safety.