Retail Floor Leader - Customer Experience & Merchandising

JCPenney; San Antonio (TX); On-site; USD 13,776 - 23,419; Part time

Benefits offered by this job

Benefits package

Associate discount

Eight paid holidays

Job summary

JCPenney in San Antonio, TX seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates and ensuring merchandise standards. You will train staff, execute sales-building programs and deliver an outstanding shopping experience.

The role emphasizes teamwork, accountability, and efficiency in daily store operations, including inventory, restocking, and omnichannel support to meet store goals and uphold brand standards.

Qualifications

• Customer service mindset and ability to lead a team
• Strong communication and problem-solving skills
• Willingness to learn and follow company procedures

Responsibilities

• Customer Service & Sales – Model and drive outstanding service and resolve customer issues.
• Door to Floor / Restock / RFID & Inventory – assist with merchandise placement and stockroom organization.
• SET / Visual / Environment – help execute visual merchandising and floor moves.
• Omnichannel – assist with jcp.com orders, buy online pickup in store and ship from store processes.
• General Operations – support inventory counts, DMTO processes and annual inventory activities.

Job description

JCPenney in San Antonio, TX seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates and ensuring merchandise standards. You will train staff, execute sales-building programs and deliver an outstanding shopping experience.

The role emphasizes teamwork, accountability, and efficiency in daily store operations, including inventory, restocking, and omnichannel support to meet store goals and uphold brand standards.