Store Ops & Service Leader (MOD) – Flexible Hours

Burlington Coat Factory Whse. Corp.; Austell (GA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid time off

Job summary

Burlington Stores, Inc. in Austell, GA seeks an Operations Service Manager to lead the Customer Service and Cashier teams, oversee receiving and inventory accuracy, and uphold company standards.

You will act as a role model for staff, coach and develop a team, and partner with store leadership to drive efficiency and exceptional customer service. This is a fast-paced, process-driven role requiring hands-on leadership, logistics coordination, and flexible scheduling to meet store needs, including

Qualifications

• 3+ years of Retail Management or Store Operations experience in an Off Price, Big Box, Specialty or multi-unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Store Operations

Scheduling software

Team leadership

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. in Austell, GA seeks an Operations Service Manager to lead the Customer Service and Cashier teams, oversee receiving and inventory accuracy, and uphold company standards.

You will act as a role model for staff, coach and develop a team, and partner with store leadership to drive efficiency and exceptional customer service. This is a fast-paced, process-driven role requiring hands-on leadership, logistics coordination, and flexible scheduling to meet store needs, including