Store Ops & Service Lead - Flexible Hours & Growth

Burlington Coat Factory Whse. Corp.; Milwaukee (WI); Sur place; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Competitive wage

Associate discount

Medical/dental/vision coverage

Résumé du poste

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and ensure high standards of service and efficiency. You will coach supervisors, manage receiving and inventory accuracy, and act as Manager on Duty to model leadership across the store.

The role requires 3+ years of retail management, ability to work a flexible schedule, and experience with scheduling/reporting software. Travel may be required.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Responsabilités

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Connaissances

Retail management

Leadership

Staff development

Customer service

Outils

Scheduling software

Reporting software

Description du poste

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and ensure high standards of service and efficiency. You will coach supervisors, manage receiving and inventory accuracy, and act as Manager on Duty to model leadership across the store.

The role requires 3+ years of retail management, ability to work a flexible schedule, and experience with scheduling/reporting software. Travel may be required.