Retail Ops & Service Leader - Flexible Hours + Discount

Burlington Coat Factory Whse. Corp.; Waldorf (MD); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and disability insurance

401(k) plan

Paid time off

8 paid holidays

Associate discount

Job summary

Burlington Stores, Inc. seeks an Operations Service Manager to lead store teams and drive operational excellence. You will coach Cashiers and Customer Service Supervisors while overseeing receiving and store processes to deliver top customer service and professional execution.

The role requires 3+ years in retail management, flexibility in scheduling, and strong leadership. Burlington offers competitive pay, benefits, and opportunities for growth.

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Ability to work flexible schedule including mornings, nights, weekends and holidays.
• Experience with scheduling and reporting software.

Responsibilities

• Lead Customer Service and Cashier teams to ensure policy compliance and accurate cash handling.
• Guide Customer Service Supervisors to maintain smooth customer flow at registers.
• Oversee overall operations and receiving SOPs.
• Manage receiving, transfers, damages and chargebacks; ensure inventory accuracy.
• Act as Manager on Duty (MOD) and model leadership for staff.
• Support staffing, sourcing, interviewing, training and succession planning.
• Communicate with District and Regional Management teams.

Skills

Leadership

Store operations

Coaching

Team building

Budgeting

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. seeks an Operations Service Manager to lead store teams and drive operational excellence. You will coach Cashiers and Customer Service Supervisors while overseeing receiving and store processes to deliver top customer service and professional execution.

The role requires 3+ years in retail management, flexibility in scheduling, and strong leadership. Burlington offers competitive pay, benefits, and opportunities for growth.